At Velvaglow.store we strive to ensure our customers are completely satisfied with their purchases. If for any reason you’re not fully satisfied, our return policy is here to make the process simple and hasstle free.

Eligibility for Returns

• Items must be returned within 30 Days of purchase.
• The item must be unused, in its original condition, and include all packaging and tags.
• Proof of purchase (e.g., receipt or order confirmation) is required.

Return Process

1. Contact our customer service team at [admin@empulsesolutions.com] to initiate a return.
2. Pack the item securely in its original packaging.
3. Send the item to using a trackable shipping method.

Refunds

• Refunds will be processed within 5-7 business days after receiving the returned item.
• Refunds will be issued to the original payment method.

Exchanges

If you’d like to exchange an item, please follow the same steps for returns and indicate your exchange preferences.

Shipping Costs

• Return shipping costs are the customer’s responsibility unless the item received was defective or incorrect.

Need Assistance?

We’re here to help! Contact us at admin@empulsesolutions.com/+447366258834 and our team will assist you.